Canadian Waterfowl Supplies wants to ensure your complete satisfaction with the products that you receive from us.
All products are new and covered with full manufacturers warranties. Some product manufacturers require direct shipment back to the manufacturer but we will also be in contact with the supplier regarding your claim or issue in order to ensure your satisfaction. If you have an issue with the product please follow these steps:
1) Contact us within 48 hours of the receipt of your product. Information you will need to process your claim includes:
2) If your claim involves defective merchandise, or a manufacturers warranty issue, a return authorization number (RAN#) will be issued to you in regards to your claim. Please use this number in any future communications regarding your issue. At this time, we will indicate whether the product must be returned to us, or directly to the manufacturer.
3) Should your claim involve shipping damage, we will work with you and the shipping service to resolve the damage issue.
4) Return the product within 15 days of the receipt of your RAN# and include a copy of your invoice or receipt. Canadian Waterfowl Supplies will not reimburse you for return shipping costs of the product and your product must be returned in the original box as well as in the original condition that you received it. C.O.D. return shipments will not be accepted by Canadian Waterfowl Supplies.
All claims, whether they relate to defective merchandise, exchange request, warranty claim, or shipping damage must be handled in the same steps as noted above. All product returned to Canadian Waterfowl Supplies or our manufacturers will be examined for validity of claim.